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Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Prolongacion 5Ta. Avenida, Mz 20, Lote 006, Playa del Carmen, Mexico, 77710

Princess Family Club Riviera, a 5-star resort in Playa del Carmen, features a water park with slides, 12 pools including dedicated children's areas, and a Kids' Club with outdoor playground and clubhouse.

Family Suites Design

The Princess complex offers 144 family rooms, including 40 with direct pool access. Each accommodation features either two double beds or a king bed plus bunk beds, iPod docking station, and children's amenities including bottle warmers and special bathroom products.

Diverse Dining Options

Family Club Princess provides 13 restaurants, including 8 à la carte venues and a pirate-themed kids' buffet with dedicated chef. The property features an ice cream parlor designed as a 1960s diner and 19 bars including the Fantasy Bar with daily animation activities.

Kids Entertainment Hub

Children aged 4-12 can enjoy the Kids' Club featuring an outdoor playground, dedicated pool, and clubhouse. Teens 13-17 have access to a separate club with video games, billiards, and a soft drinks bar.

Beach Access Location

The Princess Family Club Riviera sits 9.5 miles from Playa del Carmen Airport, offering direct beach access. The property provides convenient reach to Cancun (40.5 miles) and the Tulum archaeological site.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Club Room
Max:
3 persons
595 sq. feet 
Bed options:
3 Single beds
Garden view
Shower
Coffee machine
Check Prices
Club Room
Max:
3 persons
595 sq. feet 
Bed options:
3 Single beds
Garden view
Shower
Coffee machine
Check Prices
Family Room
Max:
2 persons
595 sq. feet 
Bed options:
1 King Size Bed
Garden view
Shower
Coffee machine
Check Prices

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Available transportation options

City Center
Playa del Carmen 4.0 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 6.8 mi
Cancun (CUN) 32.1 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • No pets allowed
  • 24-hour security
  • Baggage storage
  • Elevator
  • ATM/Cash machine
  • Barber shop
  • Fire extinguishers

Sports & Fitness

  • Fitness center
  • Water sports
  • Tennis court
  • Pool tables
  • Darts
  • Table tennis

Guest Parking

  • Dryer

Services

  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Stores/Commercial services

Dining

  • Restaurant
  • Snack bar
  • Bar/ Lounge area

Business

  • Meeting/ Banquet facilities

Children

  • Cribs
  • Babysitting/Child services
  • Baby stroller
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Night club
  • Entertainment
  • Garden area
  • Spa & wellness center
  • Sauna
  • Turkish bath
  • Massage

Room features

  • Air conditioning
  • Mini-bar
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Dryer

Media

  • AM/FM alarm clock
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Location

Prolongacion 5Ta. Avenida, Mz 20, Lote 006, Playa del Carmen, Mexico, 77710
Map view
Prolongacion 5Ta. Avenida, Mz 20, Lote 006, Playa del Carmen, Mexico, 77710
Nearby
Punta Bete
3900 ft
Restaurants
Koh Thai
4900 ft
Predio El Limonar fraccion 2

Reviews and Ratings

Feedback from previous guests about their experience.
70%
enjoyed the hotel and would happily return
7.0/10
Very good
Rooms
8.6
Location
6.4
Service
7.6
Dining
5.0
Guest reviews
7.0/10
based on 5 reviews
7.9
7.9/10 based on 255 reviews
Gene
United States of America, December  2024
7.4/10

I had a lovely time at this hotel! The rooms were spacious and very clean, which made my family feel comfortable during our stay. The service was friendly and attentive, especially to the kids. However, I found the dining options left quite a bit to be desired, and the hotel is a bit farther from Cancun than I anticipated. Overall, I felt like it was good value for money despite a few flaws.

Rooms
9.0
The rooms were spacious and clean, perfect for sharing with kids.
Service
8.0
The staff was super friendly and good with the kids, which we really appreciated.
Location
7.0
The hotel was beautiful, but it's farther from Cancun than I expected.
Dining
5.0
Dining options were just okay, with some meals being below par.
Facilities
8.0
The facilities were well-maintained, and the pool was enjoyable.
Leonard
United States of America, November  2024
6.8/10

I had a wonderful stay at this hotel, which had comfortable rooms and a lovely pool area right outside. The staff was very friendly and helpful, but the dining options were lacking. Additionally, the location was further from Cancun than I had hoped, though the grounds were well-kept and beautiful.

Rooms
9.0
The rooms were clean and had everything we needed, plus we enjoyed direct access to the pool right out of our room.
Service
7.0
The staff was friendly, but there were some issues with services like room service and the concierge, which felt a bit disorganized.
Location
6.0
The hotel is a bit farther from Cancun than I expected, which made traveling into the city a bit more of a hassle.
Dining
5.0
The dining experience was less than ideal, especially at the buffet – I found the food options to be quite disappointing.
Facilities
8.0
Facilities like the pool were well-kept and offered a relaxing escape, making it easy to unwind.
Alan
United States of America, November  2024
6.4/10

I recently stayed at this hotel, and it has a lot going for it, especially if you're traveling with kids. The rooms were spacious and had everything we needed, but they felt a bit outdated. While the service was kind, I found some aspects to be pricey compared to options outside the hotel. The beach access was a major bonus, but the distance from Cancun was more than I expected.

Rooms
7.0
The rooms were very spacious, which made it ideal for sharing with kids. However, they were somewhat outdated.
Service
7.0
The staff was nice and considerate, but I felt that some services were quite expensive, like room service and dry cleaning.
Location
6.0
The location was beautiful, with well-kept grounds and great beach access, though it was farther away from Cancun than I anticipated.
Dining
5.0
Dining options were just okay; there were times when the food quality could have been better.
Facilities
7.0
The amenities provided were decent, especially the pool area, but there is room for improvement.
William
United States of America, October  2024
7.0/10

I had a mostly enjoyable stay at the hotel. The rooms were spacious and had great pool access, making them a real highlight for me. The service was welcoming, and I appreciated the presence of attentive staff. However, the dining options were a bit hit-or-miss, and the location was farther from Cancun than I initially thought. Overall, I felt it offered decent value for the price.

Rooms
9.0
The rooms were bigger than many I've seen for similar prices and had fantastic pool access.
Service
8.0
The service was largely friendly, especially from the staff members I encountered.
Location
6.0
The location was farther from Cancun than I expected, which was a bit inconvenient for getting around.
Dining
5.0
The dining experience had its ups and downs; some meals were enjoyable while others left a lot to be desired.
Facilities
7.0
The facilities were decent, particularly the pool area, although I would have liked more amenities.
Kenneth
United States of America, October  2024
7.4/10

I had a wonderful stay at this hotel with spacious rooms and friendly service. The swimming pool is impressive, but the dining options didn't quite meet my expectations. The hotel is set slightly away from Cancun, which I didn't anticipate, but overall, it was a good value for my money, especially considering the beautiful views and the cleanliness of the facilities.

Rooms
9.0
The rooms were very nice and spacious, which made my stay really comfortable.
Service
8.0
For the most part, the service was good, and I really appreciated how friendly Karla, Rocio, and Ricardo were.
Location
7.0
The hotel was farther away from Cancun than I expected, but the surrounding area was well-kept and beautiful.
Dining
5.0
The dining experience was just okay; some meals were disappointing, and the buffet options were limited.
Facilities
8.0
The facilities were nice, particularly the pool area, which was well-maintained.
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Rooms and Guests2 Guests, 1 Room